Products returned undeliverable will receive a courtesy call from Benton's Smoky Mountain Country Hams informing you of the error and seeking to correct the problem. If you receive a damaged product, desire a refund or replacement, or have other questions about your order please contact by phone: Benton's Smoky Mountain Country Hams 2603 Hwy. 411 North Madisonville, Tennessee   37354-6356 Phone: (423) 442-5003 Please save all boxes and packaging materials and maintain your product in its original form, if possible.